Who we are, what information we have and how we store.

Our website address is: http://www.envirotoy.co.uk. We are a Limited company, registered in England and Wales – reg number 12119713. Envirotoy will not share your personal details with any third parties for the purposes of marketing. However, Third party companies, Stripe and Paypal will process your payments so will also have access to the details you share when placing an order. We also have to share your name and address with any shipping affiliates. Please read on for the belt and braces privacy policy.

What personal data we collect and why we collect it

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

When you buy a product from us, we gather your personal information like name, email, billing and shipping information to help fulfil the order.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Visitor comments may be checked through an automated spam detection service.

If you have any privacy specific concerns, please contact info@envirotoy.co.uk

What we collect and store

While you visit our site, we’ll track on a general bases:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type:

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

Under UK law we are required to store your order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

We will keep information we use for marketing purposes until you tell us you would no longer like to receive this information.

Who on our team has access

Members of our team have access to the information you provide us.

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

The staff at Envirotoy have been trained in the latest GDPR guidelines.

What we share with others

We share information with third parties to deliver good and process payments only. This is set out below:

Payments

We accept payments through PayPal and Stripe for credit card payments. When processing payments, some of your data will be passed to PayPal and Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy and Stripe Privacy Policy for more details.

Name and Address

We share your name and address with the following delivery companies only so we can fulfil your order: Parcel2Go, Hermes, UPS, Parcelforce.

 
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